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What is Telehealth?

Telehealth is uniquely valuable to school districts, especially as they develop remote learning solutions.
10 min read
August 31, 2020

Although telehealth, also sometimes called telemedicine, has been around for many years, it’s just now entering into the mainstream due to the Covid-19 pandemic demanding innovative virtual healthcare solutions. Telehealth has risen to a new level of  importance during the pandemic, prompting the Federal Communications Commission to make significant policy changes that make it easier for patients, especially in rural areas, to get access to virtual health services.

Every school leader wants their students to be at their best. The use of telehealth technology is uniquely valuable to school districts, especially now as they develop remote learning solutions and prepare to safely welcome their students back to school once it’s safe to do so. What exactly does telehealth entail, and how can it support school leaders best serve their students as their schools reopen? In this article, we explore the definition of telehealth, how it helps students and patients, the value it brings during this crisis and beyond, and why it is particularly relevant for school leadership to understand and consider how to provide.

What is telehealth?

The general public is becoming much more familiar with the concept of “telehealth”. Although telehealth has been around for decades, its utility has become overtly apparent in recent months as we all adjust to a new virtually-based “normal”, and it’s not surprising that companies, hospitals, schools, and community organizations are starting to offer telehealth as a crucial component of their health and wellness services.

The Health Resources Services Administration’s official definition of telehealth is: “the use of electronic information and telecommunications technologies to support long-distance clinical health care, patient and professional health-related education, public health and health administration”.

Telehealth is the marriage of technology and health care; using a wide variety of technology and electronic communications to remotely provide any health-related service. One telehealth service that schools can take advantage of now is the ability to conduct real-time urgent care and conventional medical appointments over a video call.

Real-time video appointments help patients

To adapt to the needs of patients, hospitals, clinics, and other medical professionals are offering appointments in which you can meet with your health provider (whether it’s your medical doctor, nurse, or even mental health counselor) through a video call without having to physically be in the same place.

These virtual appointments must occur over a HIPAA-compliant platform to ensure the patient’s right to privacy (it’s important to note that some communication methods, like e-mail, are not HIPAA-compliant). This allows for patients to have secure access to a medical provider even if, for whatever reason, they aren’t able to travel to a hospital or a clinic in-person.

The societal and economic value of telehealth appointments

A key benefit of live virtual appointments, as opposed to in-person appointments, is the enormous expansion of healthcare access. People living in rural areas, people who don’t have access to transportation, people who cannot afford to miss work, medically underserved communities, and homebound people all benefit from the ease with which they can see a doctor through a telehealth conferencing system rather than getting themselves to a physical appointment.

Telehealth appointments also have economic value by lowering health care costs. For example, the Veterans Administration was one of the first large organizations to implement wide scale telehealth doctor visits for its patients. Studies found that the average cost to deliver telehealth services was approximately $1,600 per patient per year, compared to over $13,000 for traditional in-home and in-office services. Not only does telehealth save health systems money, it saves patients money, too. With telehealth, patients spend less money on things like unpaid time off and transportation costs to travel to in-person medical appointments.

What kind of issues can telehealth help with?

Telehealth platforms like Hazel (which focuses on telehealth for school-age students) can help patients with navigating a whole host of medical issues. Hazel’s certified medical professionals can provide quick and efficient care for 90% of both emergency and non-emergency needs.

Telehealth can be used to address immediate medical needs, such as a child experiencing a high fever. In these cases, the telehealth doctor can monitor symptoms, facilitate the administration of OTC medication, and avoid unnecessary urgent care and emergency room visits – which tend to be expensive for both the patient and for the broader health system.

Virtual appointments can also be used to help manage chronic conditions like asthma, diabetes, or behavioral health concerns. Instead of having to travel on a regular basis to an in-person medical clinic, patients can more easily access their doctor through a telehealth platform, which may make them more likely to keep up with their treatment.

How telehealth supports healthy students

Healthy kids perform better at school. Schools have been providing health services for their students (through school nurses and school-based health centers) since the 1960s. In-school health has helped students and their families overcome financial barriers and promote more equal access to basic healthcare.

More recently, school districts have started to take advantage of telehealth solutions to improve broader healthcare access and support their students’ academic success. A focus on health and wellness supports the educational goals districts have for students. Student health is paramount to advancing academic measures such as increasing school attendance, the ability to focus in the classroom, and improving test scores.

School districts are currently facing incredible challenges during the Covid-19 pandemic crisis. Nationwide, school districts are grappling with how to balance safe social distancing measures with students’ learning needs. Telehealth options are one solution to some of the problems that schools are facing.

A remote learning health option during Covid-19

School districts everywhere are currently facing the decisions to close their doors to their students for months. Students were sent home in the spring and have yet to be welcomed back, although many schools are preparing to reopen.

When students were sent home, many of them lost their only access to affordable and convenient health care provided by the school nurse or at the school-based health center. Schools quickly realized that if they were going to be providing education remotely, they needed to provide healthcare remotely as well. This is especially important for schools in rural or medically underserved communities.

Telehealth ensures that students are still receiving the healthcare they need while learning from home. This can include access to primary care providers but also speciality services like behavioral health or the management of chronic illnesses.

Ensure safe reopening of schools

Many schools are now grappling with the dilemma of how to safely reopen and welcome students back when the fall comes, with the increasing risk of Covid-19 lingering on everyone’s minds. Health and safety are a top priority for school districts as students return to campus, and school officials can implement social distancing, symptom screening, and hygiene practices to manage the situation effectively. In addition to these measures, ensuring access to healthcare is one of the most effective ways to protect students’ physical and mental health as everyone readjusts to in-person learning.

An efficient telehealth option can ensure that every student receives quality health care virtually, either at school or at home, and can help school leaders react and make decisions quickly when a school- or community-wide Covid-19 spread is detected.

Expanded access for all communities

Some students are more vulnerable to completely losing access to health providers while schools are closed. For example, children living in rural or otherwise medically underserved communities might not have access to nearby healthcare providers. Studies have shown that school-based health centers utilizing telehealth were more likely to reach students in rural communities than school-based health centers who do not. With an estimated 13 million young people living in rural, medically underserved areas, this is a benefit of telehealth that we cannot ignore.

Students from socioeconomically disadvantaged families may have financial constraints preventing access to regular preventive care. These disparities have only been magnified by the current pandemic, and children need access to healthcare now more than ever before. To help ensure students have a fair shot at academic success, schools have a tremendous opportunity to promote increased access to quality healthcare. Telehealth is an excellent solution that is viable both during and beyond the pandemic.

Decreased absences

Research indicates that when schools provide healthcare services for their students it has a measurable impact on reducing chronic absenteeism. These services can help manage health conditions that put students at risk for missing school due to adverse symptoms or need for medical treatment during the school day. For example, asthma is a leading cause of school absenteeism, accounting for about 14 million absences each school year, and students with asthma are more than three times more likely to have ten or more absences than their peers. Similarly, students miss nearly 2 million days of school due to dental health problems, and are three times more likely to miss school than their peers without dental pain.

Hazel’s telehealth program has made a direct, positive impact on school attendance for students in school districts across the country. For example, in a California school where Hazel services were available, a student with chronic absences due to her asthma condition was able to receive reliable medical support getting her back into the classroom on a regular basis. This student was seen by a Hazel provider over multiple virtual visits conducted in the school nurse’s office. The Hazel doctor discovered that her family was struggling to access regular and reliable care for her asthma. Her Hazel doctor was able to issue a new inhaler prescription, support the family with how to fill it, and get her back into the classroom quickly.

Improved academic outcomes

The evidence is undeniable: healthy kids perform better at school. Research shows the inextricable link between health and academic achievement. Students in poorer health struggle more academically. Students who struggle at school are also more likely to develop health conditions as adults.

Providing access to telehealth options supports students with implementing healthy behaviors in all areas of their lives. With increased healthcare access, chronic conditions (such as asthma or obesity) can be better-managed. By enabling better access to care for each student, school districts can help to close both health and academic achievement gaps for children.

How can Hazel help?

School leaders are faced with an overwhelming number of decisions when considering how to reopen schools. There are numerous factors to consider regarding health and safety, all with students, and their families, and school faculty at the forefront. Hazel is here to help.

Hazel is the only school-based telehealth company operating in the US. With technology that is both HIPAA- and FERPA-certified, students can access medical attention in under 5 minutes with the touch of a button. Hazel provides telehealth services through text, phone, and video. This opens up additional access within the home, even in locations where students have limited broadband connectivity or access to wifi.

Hazel works with school nurses and parents to facilitate easy navigation of the technology to get students the care they need. We partner with school districts nationwide to provide both in-school and in-home virtual medical appointments helping to close both health and academic achievement gaps. We provide each school partner with all the technology and medical equipment necessary to deliver care to students they need while they’re at school. While at home, providers can support families with urgent care needs as well as coordination with local providers and pharmacies.

Hazel’s board-certified medical providers are specifically trained to work with diverse student populations and needs. Numerous physicians speak Spanish, in addition to providing language translation through phone services and in documentation for other languages spoken. To date, Hazel has provided over 20 thousand visits to students, and over 1 million students attend schools in our partner districts.

All children should have equal access to quality healthcare. We’re here to help your district support families with access to health and wellness services, and provide students with care and resources for urgent care needs as well as potential virus symptoms.  

If you’re interested in learning how Hazel can help your district, please contact us here or email us at  

Healthy students. Healthy schools.

See how Hazel Health can keep your students healthy and ready to learn
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Hazel gets students the right support quickly
During the pandemic, a high school student was having a hard time coping. He was sad about COVID-19 impacting his senior year, and he was worried about the state of the world. The student was also struggling with some personal conflicts, and he felt he didn't have the right support at home.

After discussing his feelings, a Hazel doctor connected him with resources that he described as “life-changing.” He was very grateful and shared that he didn't know where to go for help before Hazel.
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Hazel expands Health Services at school
A child came into the health center with a sprained wrist. The school nurse helped her ice the injury, but she was still in pain. A Hazel doctor helped the nurse put the student’s wrist in a splint and gave her over-the-counter medicine to help relieve the pain.

The school nurse expressed how grateful she was that Hazel could help her care for the child. She shared that before Hazel, she could not give medication to students, and the health office did not have splints available. She thanked Hazel for helping her do more for students in need of care.
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Hazel is convenient and fast for families
A mother noticed her son was getting low on his asthma medication. She tried to schedule a visit with his doctor to refill his prescription, but all of the available appointments required her to take off from work, and her son would need to miss school. She needed to get her son to the doctor so he wouldn't run out of medicine, so she reached out to Hazel.

Hazel was able to see her son and send the refill to a local pharmacy within one day. The mother was happy that there was no need to interrupt school or work to get her son to a doctor for his medicine. She was also amazed at how easy and fast the entire process was.

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Student Story
A student was coughing and sneezing a lot, but her family wasn’t sure if she was sick or had allergies. Thankfully, her school used Hazel, and they could get an answer.

After talking with the school nurse and the Hazel provider about her symptoms and medical history, the student was happy to find out it was likely allergies. She got some medicine and returned to class feeling better.
Hazel gets students the right support quickly
During the pandemic, a high school student was having a hard time coping. He was sad about COVID-19 impacting his senior year, and he was worried about the state of the world. The student was also struggling with some personal conflicts, and he felt he didn't have the right support at home.

After discussing his feelings, a Hazel doctor connected him with resources that he described as “life-changing.” He was very grateful and shared that he didn't know where to go for help before Hazel.
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Parent Story
Shortly after COVID-19 began, a student began to develop tics. Her parents took her to a neurologist, but they wanted to get her into counseling as well. The student’s mother was having a hard time finding answers to her questions and didn’t know where to start the process, so she turned to Hazel.

The Hazel doctor listened as the mother shared her concerns and frustrations. Hazel reassured her that they would find the right services for her child. After the initial visit, the Hazel doctor partnered with the school counselor and the student’s mother to identify resources and counseling services that are a good fit.
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A physical health visit leads to an important discovery
A student came into the nurse’s office because his vision went blurry. The Hazel doctor looked at his eyes, but he did not see any injury. As he asked him questions about his symptoms, he started to sense that he was down about something. After a few minutes, the student shared that he was really sad because his mom was recently diagnosed with cancer. He explained that he feels worried, and it’s hard for him to focus.

Hazel called home, and the student’s mother confirmed her diagnosis. They discussed how to help manage the child’s stress, and Hazel offered to connect the child with counseling resources through the school. The mother was very grateful for the guidance and was eager to get her child help during a stressful time.
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Counselor Story
Hazel Health has been integral this year in getting our students the mental health services needed to help them live healthy lives.  The staff has been attentive, prompt, and resourceful. There is an evident sense of caring for the work they do and the students they serve. It has been a pleasure partnering with Hazel Health in providing mental wellness for our Garland ISD families.
Parents: Let us know you are interested in Hazel for your school
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We will reach out to your school district to let them know that parents at their school are interested in Hazel Health services.
Learn how Hazel can improve access to care for K-12 students
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A member of our team will be in touch to talk about how we partner with schools and school nurses to expand access to health services - whether students are learning in school or at home.
COVID-19: Learn how Hazel can improve access to care for K-12 students
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Hazel services are offered with $0 patient responsibility for all students through the 2020-21 school year for at-home or in-school doctor visits, due to these unprecedented times. Get in touch with us to learn more.
Let us know you are interested in adding Hazel to your insurance provider network
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Let us know you are interested in adding Hazel to your insurance provider network
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