Mental health services* are available 7am-7pm local time, Monday through Friday. Physical health services are available 7am-5pm local time, Monday through Friday. Hazel at Home is available 7am-5pm local time. Crisis consultations are only available at school, during school hours.
Hazel protocols and guidelines are evidence-based and grounded in the American Telemedicine Association and American Academy of Pediatrics guidelines. For anything outside of our scope, we will call the legal guardian to recommend next steps.
No. According to laws governing telehealth, students must be physically present in the same state as where their telehealth provider is licensed. This means if they are out of state, they will not be able to join the visit.
Hazel is not a replacement for your child’s regular doctor. If your child has an established primary care provider (PCP), you should maintain that relationship and follow the Well-Child Visit schedule (one visit every year for school-age children 5 to 18). Hazel is committed to communicating with the student’s PCP. Hazel can coordinate with students’ PCPs when clinically appropriate to ensure continuity of care. Communication to external providers can only occur if the legal guardian has given written consent, obtained during Hazel sign up.
Physical health providers are state licensed Physicians, Nurse Practitioners and Physician Associates. Mental health providers are licensed Social Workers, Marriage and Family Therapists, Licensed Professional Counselors, and Licensed Mental Health Counselors. Learn more about our care team: hazel.co/company/care-team.
Yes, over 40% of Hazel's providers are bilingual, speaking over 13 languages collectively, including English, Spanish, French, Haitian Creole, Vietnamese, Gujarati, Armenian, Croatian, Korean, Tagalog, Lokano dialect, Hawaiian Pidgin, Samoan, Sign Language, and more.
Each student can typically expect an intake visit plus six weeks to two months of weekly sessions before being discharged from the Hazel program. The program is short-term—if your child needs long-term mental health support, we will help identify options in your community. Our providers may use their clinical discretion to provide care services beyond two months on a case-by-case basis if a student encounters challenges connecting to long-term care.
School staff, legal guardians, and Hazel physical health providers can refer students to therapy. If you are looking to refer your child to Hazel therapy, please call 1-800-76-HAZEL (42935) to request a referral. Only students actively enrolled in a Hazel partner school are eligible for services.
In alignment with mental health industry standards, we cannot duplicate counseling services that are already being provided by another therapist. Please let your therapist know if you are receiving any other mental health services during your intake visit so that they can determine whether it is clinically appropriate to pursue Hazel’s program.
Hazel providers will communicate with your child’s primary care provider when a referral to a specialist is needed. Most insurance companies (including Medicaid) require that referrals to specialists are made directly by the primary care provider.
We recognize that not everyone has insurance and therefore, we do not require insurance information for families without coverage. However, your uninsured status will be verified at enrollment. If you have healthcare coverage through a health plan or Medicaid, we ask that you provide that information to ensure that the visit cost is covered by insurance, at no cost to your family.
Our partnership with your school requires insurance to cover the cost of the visit, so there is no cost to you. Once a visit is completed, you may receive an explanation of benefits (EOB) in the mail. If you receive an EOB, this is NOT a bill, it is simply a record indicating a visit occurred and was billed to your insurance, but not billed to you. No additional action is needed.
Hazel Health has partnered with your school to cover your cost of services so that there is no cost to your family. We will bill your insurance to cover the cost of your visit, so there is no cost to you.
All student health information will stay confidential and in compliance with HIPAA. School staff members who refer a student to Hazel’s mental health service are able to look up whether that student successfully enrolls with Hazel, but will not receive any details about that students’ care plan or health information without your explicit permission. Student information is stored on Hazel’s highly secure, fully encrypted digital records platform.