Frequently asked questions

Telehealth is the use of technology to provide health care virtually. All Hazel visits are "virtual visits", through a tablet, desktop, or other smart device.

Mental health services* are available 7am-7pm local time, Monday through Friday. Physical health services are available 7am-5pm local time, Monday through Friday. Crisis consultations are only available at school, during school hours.

Hazel is not a replacement for the emergency room. If a child needs immediate medical attention PLEASE CALL 911.

Hazel protocols and guidelines are evidence-based and grounded in the American Telemedicine Association and American Academy of Pediatrics guidelines. For anything outside of our scope, we will call the legal guardian to recommend next steps.

No. According to laws governing telehealth, students must be physically present in the same state as where their telehealth provider is licensed. This means if they are out of state, they will not be able to join the visit.

Complete the forms for consent provided by your school. Each child needs one consent form signed. You can find the consent form for your district at www.hazel.co/get-hazel.

We support all K-12 students for physical health and mental health needs. Mental health referrals are generally for children ages 8 and older.

Services are available in select US school districts. See what services are available in your school district.

Hazel will work to develop relationships with community providers and can assist in identifying available primary care providers.

Physical health visits are available within minutes. Mental health therapy sessions are scheduled in advance.

Hazel is not a replacement for your child’s regular doctor. If your child has an established primary care provider (PCP), you should maintain that relationship and follow the Well-Child Visit schedule (one visit every year for school-age children 5 to 18). Hazel is committed to communicating with the student’s PCP. Hazel can coordinate with students’ PCPs when clinically appropriate to ensure continuity of care. Communication to external providers can only occur if the legal guardian has given written consent, obtained during Hazel sign up.

Physical health providers are state licensed Physicians, Nurse Practitioners and Physician Associates. Mental health providers are licensed Social Workers, Marriage and Family Therapists, Licensed Professional Counselors, and Licensed Mental Health Counselors. Learn more about our care team: hazel.co/company/care-team.

Yes, over 40% of Hazel's providers are bilingual, speaking over 13 languages collectively, including English, Spanish, French, Haitian Creole, Vietnamese, Gujarati, Armenian, Croatian,  Korean, Tagalog, Lokano dialect, Hawaiian Pidgin, Samoan, Sign Language, and more.

Over 50% of Hazel providers identify as BIPOC. Learn more about our care team at hazel.co/company/care-team.

Each student can typically expect an intake visit plus six weeks to two months of weekly sessions before being discharged from the Hazel program. The program is short-term—if your child needs long-term mental health support, we will help identify and connect you with options in your community. Our providers may use their clinical discretion to provide care services beyond two months on a case-by-case basis if a student encounters challenges connecting to long-term care.

School staff, legal guardians, and Hazel physical health providers can refer students to therapy. If you are looking to refer your child to Hazel therapy, please call 1-800-76-HAZEL (42935) to request a referral. Only students actively enrolled in a Hazel partner school are eligible for services.

Our clinical team will use their discretion to determine whether a student can re-enroll in mental health services, factoring in time since discharge and previous session attendance and program outcomes. If a new clinical concern has arisen, or at least sixty days have passed since the student was discharged and thorough follow-up with the long-term resources Hazel previously provided (if applicable) has been attempted, Hazel may be able to support re-enrollment. For inquiries about re-enrollment, please call 1-800-76-HAZEL (42935).

There is no limit on the number of visits.

Hazel Health will not evaluate or treat symptoms related to sexually transmitted infections or pregnancy, nor prescribe or recommend contraception.

Hazel providers will communicate with your child’s primary care provider when a referral to a specialist is needed. Most insurance companies (including Medicaid) require that referrals to specialists are made directly by the primary care provider.

No, Hazel does not offer immunizations.

For the 2022-2023 school year, Hazel Health services are provided at no out-of-pocket cost to families.

Hazel recognizes that not everyone has insurance. Any student, regardless of insurance status, can use Hazel Health. Hazel will review and confirm the student’s insurance status when a visit is scheduled or delivered. If a student has healthcare coverage through a health plan or Medicaid, Hazel asks for that information to ensure the visit cost is covered by insurance, and there are no out-of-pocket costs for the family.

Over-the-counter medication administered during a Hazel visit at school is provided at no cost. If a Hazel provider recommends a prescription from a pharmacy or a referral to an outside provider, the family is responsible for any out-of-pocket costs.

Hazel bills insurance to cover the cost of the visit whenever possible, so there is no out-of-pocket cost for families. Once a visit is completed, a family may receive an explanation of benefits (EOB) in the mail. If an EOB is received, this is NOT a bill. The EOB is a record indicating a visit occurred and was billed to insurance, not to the student/family. No additional action is needed.

Hazel Health has partnered with your school to cover your cost of services so that there is no cost to your family. We will bill your insurance to cover the cost of your visit, so there is no cost to you.

Yes.

Yes, under Family Educational Rights and Privacy Act (FERPA), medical records can be shared with the appropriate credentialed administrators (ie. principals) under FERPA.

No.

All student health information will stay confidential and in compliance with HIPAA. School staff members who refer a student to Hazel’s mental health service are able to look up whether that student successfully enrolls with Hazel, but will not receive any details about that students’ care plan or health information without your explicit permission. Student information is stored on Hazel’s highly secure, fully encrypted digital records platform.

You can contact Hazel directly at 1-800-76-HAZEL or visit this page for more information.

In alignment with mental health industry standards, we cannot duplicate counseling services that are already being provided by another therapist. Please let your therapist know if you are receiving any other mental health services during your intake visit so that they can determine whether it is clinically appropriate to pursue Hazel’s program.

Hazel Health bills insurance for Hazel services. This ensures that the visit cost is covered by insurance, and there are no out-of-pocket costs for the family. Having insurance information also helps Hazel to better coordinate care, such as referrals and prescriptions, to provide integrated physical and mental health care for students.