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Mental health resources

Hazel’s mental health service: what it is, and how it works

Hazel’s mental health services bring therapy to children wherever they are—at school or at home.
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All children deserve equitable access to physical and mental health care. They deserve to receive care when they experience a physical symptom, like a stomach ache, headache, or pink eye, and similarly they deserve to receive care when they experience emotional challenges, like depression, anxiety, or academic stress. Hazel’s mental health services bring therapy to children wherever they are—at school or at home.

Children and teens need support today

Across the country, children are experiencing a crisis of mental health, a crisis that has been brewing for years, but was broadened and amplified by COVID-19. They are experiencing mental health challenges more than ever before, and many are unable to access the care they need. Today, nearly 1 in 5 children has a mental, emotional, or behavioral disorder, but only 20% receive care from a specialized mental health care provider. Often, families who do seek out help are forced to wait up to 6 months for an appointment. Factors like provider shortages, cost, stigma, and other social determinants also introduce challenges and hinder access to services. Without timely access to care, many kids end up with worsening symptoms, often landing in a hospital emergency department. 

Partnering with schools to increase access to therapy

Hazel Health partners with school districts across the country to bring mental health services directly to students. By addressing student mental health concerns and facilitating ongoing support, Hazel alleviates the burden on schools that are already stretched thin on time and resources. With Hazel, all consented students can connect directly and easily with locally licensed, culturally competent therapists for evidence-based counseling via telehealth.

“Even before the COVID-19 pandemic, school districts were operating at maximum capacity. Now, the level of need for support has been severely exacerbated. Referral systems are designed to link schools and communities, but the reality is that any viable solution also needs to expand clinical capacity to meet student needs as they arise, not weeks or months later.”  - Andrew Post, former Assistant Superintendent of a Florida school district, and Hazel Chief Innovation Officer

Hazel removes the enormous delay that young people face when waiting for an appointment, at a time when responsiveness is essential. By connecting students with a therapist within a few weeks of the initial referral, Hazel removes the burden of long wait times. Hazel provides one intake session to understand the students needs, followed by short term teletherapy—at no cost to the student or family (using  secure video technology to ensure confidentiality). For students who require longer term therapy, Hazel facilitates support from local providers in the students’ community. 

Culturally competent therapists

The backbone of the mental health service are the providers that reflect and understand the communities they serve. Offering a team of providers reflective of their communities is a core Hazel value -  60%+ of Hazel’s mental health providers identify as Persons of Color (PoC) and 30%+ speak multiple languages. 

Hazel’s mental health providers are culturally competent—they are aware of cultural differences and have the ability to understand, communicate with, and effectively interact with people across a variety of cultures. 

"I never wanted to do [therapy, but my therapist] is very nice and really easy to talk to. I was happy she is Black. I feel like she can understand things that other people can’t." - Student, Aurora Public Schools

Learn more about Aurora Public School’s Hazel Program

Hazel’s licensed mental health providers, which include Clinical Social Workers, Professional Counselors, Mental Health Counselors and Marriage and Family Therapists are experts in helping young people with the unique challenges they face, including depression, anxiety, trauma, PTSD, grief, struggles with peer and family relationships, and much more. The therapists’ goal is to help each student build strategies to cope with the emotions they are experiencing. 

Consenting for mental health services

For a student to access Hazel’s mental health services, a parent or guardian must consent by completing a consent form. Students over 18 can consent themselves, and in some states, minor consent is an option. 

Hazel Health is working to transform access to pediatric care to help improve the quality of children’s lives and combat the systematic inequalities that prevent millions from receiving the help they need. Hazel’s mental health services directly address the ongoing challenges that students, families, and school faculty face in their attempts to streamline identification, treatment, and ongoing support for mental health concerns. 

With Hazel’s support, pediatric mental health can be addressed in a manner that’s effective, efficient, and accessible for all.

Healthy students. Healthy schools.

See how Hazel Health can keep your students healthy and ready to learn
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Hazel gets students the right support quickly
During the pandemic, a high school student was having a hard time coping. He was sad about COVID-19 impacting his senior year, and he was worried about the state of the world. The student was also struggling with some personal conflicts, and he felt he didn't have the right support at home.

After discussing his feelings, a Hazel doctor connected him with resources that he described as “life-changing.” He was very grateful and shared that he didn't know where to go for help before Hazel.
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Hazel expands Health Services at school
A child came into the health center with a sprained wrist. The school nurse helped her ice the injury, but she was still in pain. A Hazel doctor helped the nurse put the student’s wrist in a splint and gave her over-the-counter medicine to help relieve the pain.

The school nurse expressed how grateful she was that Hazel could help her care for the child. She shared that before Hazel, she could not give medication to students, and the health office did not have splints available. She thanked Hazel for helping her do more for students in need of care.
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Hazel is convenient and fast for families
A mother noticed her son was getting low on his asthma medication. She tried to schedule a visit with his doctor to refill his prescription, but all of the available appointments required her to take off from work, and her son would need to miss school. She needed to get her son to the doctor so he wouldn't run out of medicine, so she reached out to Hazel.

Hazel was able to see her son and send the refill to a local pharmacy within one day. The mother was happy that there was no need to interrupt school or work to get her son to a doctor for his medicine. She was also amazed at how easy and fast the entire process was.


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Student Story
A student was coughing and sneezing a lot, but her family wasn’t sure if she was sick or had allergies. Thankfully, her school used Hazel, and they could get an answer.

After talking with the school nurse and the Hazel provider about her symptoms and medical history, the student was happy to find out it was likely allergies. She got some medicine and returned to class feeling better.
Hazel gets students the right support quickly
During the pandemic, a high school student was having a hard time coping. He was sad about COVID-19 impacting his senior year, and he was worried about the state of the world. The student was also struggling with some personal conflicts, and he felt he didn't have the right support at home.

After discussing his feelings, a Hazel doctor connected him with resources that he described as “life-changing.” He was very grateful and shared that he didn't know where to go for help before Hazel.
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Parent Story
Shortly after COVID-19 began, a student began to develop tics. Her parents took her to a neurologist, but they wanted to get her into counseling as well. The student’s mother was having a hard time finding answers to her questions and didn’t know where to start the process, so she turned to Hazel.

The Hazel doctor listened as the mother shared her concerns and frustrations. Hazel reassured her that they would find the right services for her child. After the initial visit, the Hazel doctor partnered with the school counselor and the student’s mother to identify resources and counseling services that are a good fit.
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A physical health visit leads to an important discovery
A student came into the nurse’s office because his vision went blurry. The Hazel doctor looked at his eyes, but he did not see any injury. As he asked him questions about his symptoms, he started to sense that he was down about something. After a few minutes, the student shared that he was really sad because his mom was recently diagnosed with cancer. He explained that he feels worried, and it’s hard for him to focus.

Hazel called home, and the student’s mother confirmed her diagnosis. They discussed how to help manage the child’s stress, and Hazel offered to connect the child with counseling resources through the school. The mother was very grateful for the guidance and was eager to get her child help during a stressful time.
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Counselor Story
Hazel Health has been integral this year in getting our students the mental health services needed to help them live healthy lives.  The staff has been attentive, prompt, and resourceful. There is an evident sense of caring for the work they do and the students they serve. It has been a pleasure partnering with Hazel Health in providing mental wellness for our Garland ISD families.
Parents: Let us know you are interested in Hazel for your school
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We will reach out to your school district to let them know that parents at their school are interested in Hazel Health services.
Learn how Hazel can improve access to care for K-12 students
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A member of our team will be in touch to talk about how we partner with schools and school nurses to expand access to health services - whether students are learning in school or at home.
COVID-19: Learn how Hazel can improve access to care for K-12 students
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Hazel services are offered with $0 patient responsibility for all students through the 2020-21 school year for at-home or in-school doctor visits, due to these unprecedented times. Get in touch with us to learn more.
Let us know you are interested in adding Hazel to your insurance provider network
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Let us know you are interested in adding Hazel to your insurance provider network
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