Why does Hazel Health ask for insurance information if Hazel Health’s visits are at no cost to families?

When families give their consent and provide insurance information, Hazel Health can bill insurance, just like any other healthcare provider. This helps us get reimbursed for the services we provide to students, making sure that some or all of the visit cost is covered by insurance whenever possible. A portion of the fee that districts pay Hazel as a platform fee is used to offset any out-of-pocket expenses not covered by insurance. 

Once care has been provided, having access to insurance information also helps to better coordinate support of families, such as by sharing referral recommendations or ordering prescriptions, to apply a more integrated approach to physical and mental health care for students. Additionally, knowing which plans our families have helps us identify the health plans that Hazel Health should contract with so that the visit cost can be covered by insurance whenever possible.