Frequently Asked Questions

Hazel submits claims to insurance to help cover the cost of each visit. Depending on the child’s insurance plan, families may be responsible for co-pays, co-insurance, or other cost-sharing amounts. After a visit, families may receive an Explanation of Benefits (EOB) in the mail. An EOB is not a bill—it’s a record showing the visit was billed to insurance. No further action is required unless the health plan indicates a cost-sharing responsibility.