COVID-19:
Hazel at no cost to families during the 2020-21 school year →

Frequently Asked Questions

You may have questions about how Hazel works. Here are some of the most commonly asked questions.
For more information
Call us at
(415) 424-4266
Headquarters
604 Mission Street
Suite 800
San Francisco, CA 94105
When is the Hazel clinic open?

Hazel at School is available during any hours the school nurse office is open. Hazel serves students within minutes of a school nurse requesting a medical professional; there is no need to schedule an appointment.

Hazel at Home service is available from 6:00am to 6:00pm in your local time zone. We start at 6am so that families can access medical care before school, when they are making the critical decision whether to send their child to school when they are not feeling well.

How many visits do students get?

There is no limit on the number of visits.

Is Hazel for emergencies?

Hazel is not a replacement for the emergency room. If a child needs immediate medical attention PLEASE CALL 911. Hazel is not designed to replace the 9-1-1 system.

Will Hazel cover cost of referral and or prescription?

Any prescriptions or external visits outside of school are not part of the Hazel program and would need to be covered by the family or insurance.

How do I sign my child up for Hazel Health?

Complete the forms for consent provided by your school. It’s that simple. Each child needs one consent signed.

Who are the Hazel providers and are they licensed?

Providers are state licensed Physicians, Nurse Practitioners and Physician Assistants.

What does Hazel treat and not treat?

Hazel protocols and guidelines are evidence-based and grounded in the American Telemedicine Association and American Academy of Pediatrics guidelines. For anything outside of our scope, we will call parents to recommend next steps and refer to a local provider.

What if my child already has a primary care physician? Should I keep my primary care physician?

If a student has a primary care physician (PCP), Hazel Health encourages that relationship to be maintained. Hazel is not a replacement for primary care services.

What if my child does not have a primary care provider?

Hazel has relationships with community providers and can assist in identifying available primary care providers.

Do providers work with the student’s primary care physician?

Hazel Health is committed to communicating with a student’s PCP. If a student has a doctor, Hazel Health encourages that relationship to be maintained.

Hazel will follow up with PCPs when clinically appropriate. Communication to external providers can only occur if a parent/guardian has given written consent, which is obtained when a parent/guardian signs up for Hazel Health.

Can Hazel providers write prescriptions?

Yes, providers will write prescriptions, if medically appropriate. The parent/guardian will be contacted if a prescription is needed. Hazel support staff will call in the prescription to the preferred pharmacy. Hazel does not provide coverage for prescriptions or medical services outside of school.

Is the child’s medical information shared with the appropriate school site personnel?

Yes, under Family Educational Rights and Privacy Act (FERPA), medical records can be shared with the appropriate credentialed administrators (ie. principals) under FERPA.

Can Hazel providers refer my child to a specialist?

Hazel providers will communicate with your child’s primary care provider when a referral to a specialist is needed. Most insurance companies (including Medi-Cal) require that referrals to specialists are made directly by the primary care provider.

Does Hazel schedule appointments?

Hazel currently does not offer appointments with our providers.

Do providers contact the parent/guardian after every visit?

Hazel will communicate with the parent/guardian after every visit, in writing or over the phone.

What if I have more questions?

You can contact Hazel directly at 415-96-HAZEL.

Healthy students. Healthy schools.

See how Hazel Health can keep your students healthy and ready to learn
Parents: Let us know you are interested in Hazel for your school
We will reach out to your school district to let them know that parents at their school are interested in Hazel Health services.
Learn how Hazel can improve access to care for K-12 students
A member of our team will be in touch to talk about how we partner with schools and school nurses to expand access to health services - whether students are learning in school or at home.
COVID-19: Learn how Hazel can improve access to care for K-12 students
Hazel services are offered with $0 patient responsibility for all students through the 2020-21 school year for at-home or in-school doctor visits, due to these unprecedented times. Get in touch with us to learn more.
Parent Story
A father was concerned when his son was showing COVID-19 symptoms. His school uses Hazel, so he was able to contact a Hazel doctor from home.

The Hazel provider recommended he get a COVID-19 test and shared resources to help find a testing center in their area. The father was eager to help his son feel better and appreciated being able to quickly get answers and advice.
Nurse Story
A student came into the nurse's office with a sprained ankle. After icing her foot, she still was in pain, so the nurse called Hazel. Thankfully, her family had provided consent for over-the-counter pain relief because she was able to take some medicine and return to class feeling better.

After the visit, the Hazel provider reached out to the school nurse to check on the student’s injury. The nurse shared that the student’s ankle was improving, and she appreciated the follow-up.
Parent Story
A mother noticed her son was getting low on his asthma medication. She tried to schedule a visit with his doctor to refill his prescription, but no appointments were available. She didn’t want her son to run out of medicine, so she reached out to Hazel.

The provider was able to send the refill to a local pharmacy within one day. The mother was happy that her son would have the medicine he needed. She was also amazed at how easy and fast the entire process was.
Student Story
A student was coughing and sneezing a lot, but her family wasn’t sure if she was sick or had allergies. Thankfully, her school used Hazel, and they could get an answer.

After talking with the school nurse and the Hazel provider about her symptoms and medical history, the student was happy to find out it was likely allergies. She got some medicine and returned to class feeling better.
Student Story
During the pandemic, a high school student was having a hard time coping. She was sad about COVID-19 impacting her senior year, and she was worried about the state of the world. The student was also struggling with some personal conflicts, and she felt she didn't have the right support at home. After discussing her feelings, a Hazel doctor connected her with resources that she described as “life-changing.” She was very grateful and shared that she didn't know where to go for help before Hazel.
Parent Story
Shortly after COVID-19 began, a student began to develop tics. Her parents took her to a neurologist, but they wanted to get her into counseling as well. The student’s mother was having a hard time finding answers to her questions and didn’t know where to start the process, so she turned to Hazel.

The Hazel doctor listened as the mother shared her concerns and frustrations. Hazel reassured her that they would find the right services for her child. After the initial visit, the Hazel doctor partnered with the school counselor and the student’s mother to identify resources and counseling services that are a good fit.
Student Story
A student came into the nurse’s office because his vision went blurry. The Hazel doctor looked at his eyes, but he did not see any injury. As he asked him questions about his symptoms, he started to sense that he was down about something. After a few minutes, the student shared that he was really sad because his mom was recently diagnosed with cancer. He explained that he feels worried, and it’s hard for him to focus.

Hazel called home, and the student’s mother confirmed her diagnosis. They discussed how to help manage the child’s stress, and Hazel offered to connect the child with counseling resources through the school. The mother was very grateful for the guidance and was eager to get her child help during a stressful time.
Counselor Story
Hazel Health has been integral this year in getting our students the mental health services needed to help them live healthy lives.  The staff has been attentive, prompt, and resourceful. There is an evident sense of caring for the work they do and the students they serve. It has been a pleasure partnering with Hazel Health in providing mental wellness for our Garland ISD families.